Help

Find answers to the most frequently asked questions about myciity, our site, and how we work. If your question isn’t answered, please reach out to us via the feedback form!

Frequently Asked Questions

What is myciity.com?

myCiity is an inspirational travel portal that connects users around the globe with the best deals from across the web through aggregation.

We love traveling around the world, meeting new people and seeing new places as much as you do. We got tired of spending days searching for the best deals, whether we wanted a 5* Spa to get-a-way on the weekend or go on a backpacking hike through the Alps so we took it into our own hands.

We created myciity as a travel inspiration engine to help you discover any destination without breaking your bank working with the best partners to offer you the best deals. We love traveling just as much as you do.

Who are we?

We are a small team of travel enthusiasts and flight experts. We work hard online to hunt for the best deals across the web by partnering with the best companies and businesses to offer the absolute best prices. Our goal is to save you both time and money regardless of what your budget is.

Where do you get your offers?

We dig through the world wide web to find the best travel offers out there. This means we meticulously search, find and select the best in the industry (continuously cross-checking) to work with. From countless travel providers covering flights, hotels, car rentals, cruises, holiday packages, and more. We assess everything by hand, not by an algorithm to ensure the quality of our offerings meets our expectations.

What we offer here, we only offer because we would book these ourselves!

Why do you have some of the best prices?

myCiity has partnered with the leading references in the industry, giving you all the comfort and security of booking through companies you know with rates found only on myCiity. Our site is completely FREE, without extra charges or hidden fees, so we can assure you the best price. We’ll even point you to other portals so you can cross-check to ensure you are getting the best price because that’s what we want.

And honestly, if you find something better elsewhere, book it before the deal is gone.

To us, it’s about connecting our site visitors with the best deals out there – myciity or not!

How often do prices change?

The simple answer – several times per day.

Prices will constantly vary from both airlines and online travel agents and as availability fluctuates constantly, so the prices.

myCiity has no influence over pricing and we do not set any prices, hence pricing is no a guarantee. We do however make every effort to ensure that what you see on our site is accurate and up to date. From time to time, there may be issues with pricing sent to our partners and affiliates or for other technical reasons and hence the price is not represented accurately. Should you feel that this be the case, please contact us!

Do you display every aggregating result?

Our goal is to provide a full overview of all the offers at the time of your search utilizing a variety of partners and affiliates, however, sometimes we may filter out poor quality results for safety concerns.

We strive to provide you offers that are accurate and reflect good business behavior. Whether you book over myciity or another platform that may display a better price, our end goal is to make you happy. If you find what you’re looking for on myciity, great, if not and you come across something else somewhere else, then please book there!

Why does the ticket price change once I'm redirected?

Ticket prices and availability constantly fluctuate according to a number of factors, not least supply, and demand.

We require our suppliers to provide prices that include all mandatory fees and surcharges. However, on occasion, there may be inaccuracies in the information we receive from our suppliers, so you may see a price on myCiity which is no longer available due to, for example, the seat being sold to another traveler.

Does myCiity use cookies to influence pricing?

As myCiity does not sell tickets, it is impossible for us to influence the price in any way. The prices on our site come directly from the online travel agencies and airlines and this is what we show you in our results.

To find out more about how myCiity uses cookies, please see this article.

Changes, cancellations, refunds.

As a free global travel search site, myCiity helps you plan your trip, but we don’t handle bookings, nor do we have access to your booking information. Once you’ve found what you are looking for, we redirect you to the relevant online travel agency or airline to complete your booking. This means your booking is with them, not with myCiity.

Therefore, if you have questions about how to cancel or make changes to an existing booking, you should contact the supplier with whom you booked directly. You should be able to find the supplier’s contact details in your booking confirmation.

Depending on the supplier, different rules and options may apply for changes, cancellations, and refunds. However, you should be able to read more about these on the supplier’s website.

Flight Booking

Where do you get your flight information?

We work with the best in the industry.

We carefully select all our partners & affiliates and search the web for the best offers out there. Our flight search engines browse through the web to find the best deals and will display those accordingly.

We do all the heavy lifting so you can find the best deal to your preferred destination – then you book with industry-leading companies on the web! myCiity does not sell tickets we just aggregate deals.

Can I book in my local currency?

Yes!

Our standard search contains “English” and “Euro” as presets, however, you will find over 40 global currencies on myCiity.

You can change the currency from the dropdown menu in the top right corner of the search portal.

In most cases you can pay in your local currency once redirected to the airline and online travel agent’s website. However, there can be exceptions where the supplier does not have this option. Please note that if you are redirected to a supplier who cannot charge you in the same currency as your bank or credit card provider uses, the currency conversion will be done by your card provider.

Should you see a different currency once redirected, we recommend contacting your bank to check to see what fees they may apply.

Currency changes once I have redirected!

We list 40+ currencies with which you have the option to search on for tickets. However, some airlines and online travel agencies may only allow you to see and pay for your ticket in a limited number of currencies.

Please note that if you are redirected to a supplier who cannot charge you in the same currency as your bank or credit card provider uses, the currency conversion will be done by your card provider. This also means that they may charge you an exchange fee for the conversion and we, therefore, recommend you contact your card provider to find out what fees may apply to you.

Are there any extra fees and/or taxes when booking a flight?

No! myCiity is a free service and all prices displayed in our flight inspiration comparison engine are final prices that include all taxes, charges, and payment fees. We will not charge you anything!

We recommend that you check the details of your booking at every stage of the booking process just to be on the safe side. Should you encounter any changes, then do let us know immediately.

The binding final price is only displayed at the end of the booking process on the relevant booking portal.

What do children/infants pay?

When performing a search for multiple travelers on myCiity, we are given a total price for all travelers from the supplier.

However, often we are not informed of the individual price per passenger and we, therefore, display the overall price.

Once you are redirected to the supplier’s site, you should be able to see a breakdown of the prices of each individual traveler.

Economy, Business, First

Our default search is Economy class. However, on myCiity you have the option to search your preferred ticket class (i.e. Economy, Premium economy, Business class or First class) by selecting it in the search menu where you choose the number of passengers.

Who issues my ticket?

Once you have completed the booking process, your ticket will generally be issued as an e-ticket within the airline’s reservation system and sent to you from the portal on which you have booked.

Information such as the booking number, airline information (departure times and dates), etc will be sent to you by e-mail.

You can use the booking number to check-in online; and in some cases, that’s the only way to do so. When checking in at the airport, you will normally use your personal ID or passport.

Can I change or cancel a flight reservation?

Change or cancellation terms can vary depending on the airline or the fare class. Generally, it’s not possible to change a ticket without paying a fee.

Who can i contact with any questions or if i want to change my flight?

As our engines and price comparisons redirect you to the relevant booking portal, your contract is with the portal you book with and you should contact them if you have any further questions.

You can also get in touch with the airline directly.

I am experiencing problems with the supplier website.

If you are experiencing errors or have problems completing your booking once redirected to your preferred supplier’s site, we recommend you contact them directly as only they will be able to assist you.

However, if the error is critical and you feel it is something we should be aware of, please don’t hesitate to let us know.

Hotel Booking

Where do you get your hotel information?

As with all our services, we work with the best in the industry.

We carefully select all our partners and search the web for the best sleep offers out there, regardless of hotel, bed & breakfast, or homestays.

You can rest assured that by searching through our site you are getting the best hotel deals through well-known brands.

Are there any additional fees when booking a hotel?

No! myCiity is a free service and all prices displayed are final prices that include all taxes, charges, and payment fees. We will not charge you anything!

We recommend that you check the details of your booking at every stage of the booking process just to be on the safe side as most providers do not include the local city tax.

The binding final price is only displayed at the end of the booking process on the relevant booking portal.

How can I change or cancel my booked hotel stay?

The conditions that govern any changes to bookings vary depending on the booking portal used. If you are still uncertain whether you will be able to travel on the booked dates, then you should always make a reservation that offers free cancellations.

As our hotel price comparison redirects you to the relevant booking portal, your contract is with the portal you book with and you should contact them if you have any further questions.

It may, however, be quicker to resolve some smaller changes by getting in contact with the hotel directly.

Can children stay in their parents hotel room for free?

Some of us have kids so we know what you mean!

Babies and small children can stay in their parents’ room for free in many hotels. An extra bed is often available for a small supplement.

However, you should review the descriptive text for each hotel on the booking portal to verify the specific details and get in touch with the hotel should you have any specific questions.

A quick call usually clarifies small things immediately.

Feedback

If you’d like to send us feedback or have any inquiries regarding the myciity site, please use this feedback form.

Why myCiity is free for you?

Amazing deals

We search and compare thousands of prices in real-time on flights, hotels, etc, through our trusted partners and affiliates so you can find the cheapest and quickest travel deals.

100% transparency

The prices you see on myciity are never affected by your searches, no matter how often you search. As we are an aggregator, we do not set prices, nor do we use cookies to adjust or increase pricing.

Trusted and Free

myCiity is 100% free to use. There are no hidden charges or fees. We earn through the ads displayed on the site. We have been trusted by over 550,000+ users over the past years and counting!

Book your flight & hotel today.

Free, and always will be.